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Question

Do I need to reset my iPhone before restoring?

Mobile Kangaroo
Computer & Phone Repair Specialists
Mobile Kangaroo is a full service repair shop and Apple Authorized Service Provider headquartered in Mountain View, CA. Mobile Kangaroo has been repairing electronic devices such as computers, phones, and tablets, for over 19 years, with locations in over 20 cities.

Mobile Kangaroo

Computer & Phone Repair Specialists

Expert Answer

Yes, reset your iPhone before you begin the restoration process. You can reset your phone under your settings.

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Question

If I restore my iPhone from iTunes back-up, will my photos stay on my iPhone?

Community Answer

Yes, as long as you store your photos on iCloud and back them up regularly.

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Question

I still cannot boot up my iPad? What do I do?

Community Answer

Press the home and power buttons. If all else fails, the iPad is damaged. Take it to an Apple store to find out more.

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Question

If I back up my apps and data to someone else's iTunes, can he restore my data to his iPhone and access it?

Minorite

Community Answer

If the iOS backup is not encrypted, anyone can restore it to another iOS device and access data on that device, except iCloud data (if they don't have the Apple ID and password).

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I lost my pictures on my iPhone 6 because of a factory reset. Is it possible to recover the pictures?

Community Answer

This is only possible if you backed up your phone's memory on iTunes prior to the factory reset.

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